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Urgent! BPO Operations Team Leader (ON-SITE) Job Opening In – Now Hiring Uassist.ME

BPO Operations Team Leader (ON SITE)



Job description

We are seeking a dynamic and experienced Operations Team Leader to guide and support our frontline team members within a key retail account.

The ideal candidate will bring a strong background in Business Process Outsourcing (BPO), particularly in retail-focused operations.

This leadership role demands a results-oriented individual who can drive performance, build a positive and inclusive culture, and foster strong team collaboration.
Key Responsibilities1.

Team Leadership & Performance Management
+ Lead a team of frontline associates, ensuring alignment with operational goals and performance targets.
+ Foster a collaborative and motivating team environment that promotes accountability and high engagement.
+ Provide coaching, mentorship, and support to team members, encouraging continuous professional development.

2.

Retail Operations Expertise
+ Utilize prior experience in BPO and retail operations to drive process excellence and operational efficiency.
+ Apply industry best practices and stay informed on evolving retail trends and customer expectations.

3.

Performance Optimization
+ Define and monitor key performance indicators (KPIs) to track team success.
+ Identify areas for improvement and implement strategies to maximize efficiency and service quality.
+ Conduct regular performance reviews, delivering constructive feedback and recognition.

4.

Culture & Engagement
+ Champion a positive, inclusive, and customer-centric team culture.
+ Encourage open communication, innovation, and shared ownership of team success.
+ Promote employee engagement through regular check-ins, feedback loops, and team-building initiatives.

5.

Cross-Functional Collaboration
+ Work closely with internal departments and stakeholders to ensure seamless service delivery and process alignment.
+ Proactively contribute to continuous improvement efforts across the account.

Qualifications
+ Minimum of 3 years’ experience in a BPO environment, with a focus on retail operations.
+ Demonstrated ability to lead teams and achieve performance targets.
+ Excellent interpersonal, communication, and conflict-resolution skills.
+ Strong problem-solving abilities and adaptability in a fast-paced environment.
+ Familiarity with retail industry trends, customer experience strategies, and operational best practices.
+ Experience in account launches or transitions is a plus.


We’re looking for a passionate, driven, and collaborative leader to help us deliver outstanding service and support within this high-impact retail account.

If you're ready to make a difference and grow your career, we invite you to apply and be a key contributor to our team’s ongoing success.

THIS IS AN ON SITE AND 44 HOUR POSITION.



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    Unlock Your BPO Operations Potential: Insight & Career Growth Guide


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